Refund Policy

Last updated August 28, 2026.

Because our arrangements are made fresh to order, please contact Lune & Bloom as soon as possible if you need to change or cancel an order.

Before preparation

We will do our best to accommodate changes or cancellations received before the order enters preparation. Any refund eligibility, delivery charge, and timing will be explained before the change is processed.

Fresh flowers and substitutions

Fresh flowers are perishable and may not be eligible for return after delivery unless they arrive damaged, defective, or materially different from the confirmed order.

Damaged or incorrect orders

Use the Contact page promptly with your order details and clear photos of the arrangement and packaging. We will review the issue and offer the appropriate replacement or refund.

Refund timing

Approved refunds are sent to the original payment method. Processing time depends on the payment provider and your bank.